Self Exclusion

If you believe that your gaming habits are becoming problematic, we recommend that you contact us to proceed with a self-exclusion. 

Self-exclusion cannot be undone and can be set for a period of from 6 months, 1 year, 3 years or indefinite.

You may also request to revoke the self-exclusion, if it’s accepted there will be a delay before you can start playing again.

This delay will depend on the period of time of the self-exclusion:

• If it was for a specific period of time the delay will be 24 hours.
• If it was for an indefinite amount of time the delay will be of 7 days.

Get help

• Does your gambling activity interfere with your financial obligations? (rent, food...)
• Have you lost interest in your family or friends due to your gambling activity?
• Do your friends/family criticize your gambling habits?
• Have you ever avoided work or school so you can play?
• Have you ever felt depressed or even suicidal as a result of your gambling habits?
• Have you ever lied, stolen or borrowed money so you could gamble or pay off your gambling debts?

If you answered yes to at least one of these questions, you may have a gambling problem. We encourage you to contact GameCare or GamblersAnonymous for assistance.