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RESPONSIBLE GAMING

Whilst gaming can be entertaining, you should play responsibly and be aware that gambling should be an enjoyable pastime and not a way to make money. It's important to set limits, keep it fun, and avoid risking more than you can afford to lose. Responsible gaming helps maintain balance and keeps it an enjoyable experience without negative consequences.


+18 years old


Only adults can play at Madnix casino. Never share your credentials and do not let a third party play on your account. Once your gaming session is over, log out of the casino.

As part of our player account verification policy, we regularly use different types of verifications to ensure that no underage person has access to the casino. You can use the parental control tools on the CyberPatrol.com site if you wish.


Play in good conditions


We recommend that you do not play if:

  • You are under the influence of alcohol or narcotics.
  • You feel in a depressed state.
  • You are taking any medication that can affect your ability to think and/or act rationally.

Play smart and set limits


For customers who want to set limits on their gaming, the below options are available:


- Self-Exclusion


Self-exclusion is a right given to you in informing the operator that you do not want to gamble for a certain period of time. It can be a very useful tool in assisting you to control your gambling. If you believe that your gaming habits are becoming problematic, we recommend that you proceed with a request for self-exclusion.

Self-exclusion can be set for a period of a minimum of 6 months. Once your account has been self-excluded, it will be closed until the selected time period has elapsed. This request cannot be undone or shortened, and the restriction will last for the entire period you have chosen.


During the exclusion period:


  • You will not be able to log in to your account.
  • You will not be able to deposit funds.
  • You will not be able to place bets.
  • You will not be able to participate in any gaming activities.
  • You cannot create a new account during this period. Any such attempt may have as a consequence your permanent ban from the Casino.
  • You will not receive any marketing or promotional communication from us during this period.

There are a few questions that will help you find out whether you have problems with gambling or not:


We recommend you take the following quiz before gambling to ensure gambling stays fun for you and without any negative side effects:

  • Does your gambling activity interfere with your financial obligations? (rent, food...)
  • Have you lost interest in your family or friends due to your gambling activity?
  • Do your friends/family criticize your gambling habits?
  • Have you ever avoided work or school so you can play?
  • Have you ever felt depressed or even suicidal as a result of your gambling habits?
  • Have you ever lied, stolen, or borrowed money so you could gamble or pay off your gambling debts?

If you answered yes to at least one of these questions, you may have a gambling problem. Additionally, to setting up self-exclusion, we also encourage you to contact GameCare or GamblersAnonymous for assistance.


Limits


  • Deposit Limit: Limit the amount of money you can deposit on a daily, weekly, or monthly basis.
  • Reality Check: After a set amount of time during your gaming session, the system will send you a notification to remind you how long you have been playing along with the summary of the bets, wins, and losses.
  • Time Session Limit: After a set amount of time during your gaming session, the system will automatically log you out. You'll receive a notification detailing your playtime, along with a summary of your bets, wins, and losses.

Should you wish to take a break from gambling, following any of the above, you can contact our customer service by email via [email protected] and we ensure that you will be further informed in detail for your options and that the appropriate steps will be promptly taken.